How dawaTech protects pharmacy data
All connections are encrypted and protected by an enterprise-grade firewall.
Data residency
Customer data is hosted in KSA and Western Europe, keeping it close to the markets we serve.
Encryption
All traffic is encrypted with TLS 1.3 in transit. Data at rest is encrypted on the hosting infrastructure.
Backup and recovery
Three automatic backups per day ensure minimal data-loss risk.
Access control and audit logging
Role-based access control (RBAC) ensures every user sees only what their role requires.
Uptime
dawaTech targets 99.9% uptime so pharmacies stay operational around the clock.
Subprocessors
Customer data is processed by vetted third parties including cloud-hosting providers, payment processors, analytics services, email and SMS providers, and an LLM provider for AI features.
Certifications and vendor review
Security is managed against the practices described on this page: encrypted connections, encryption at rest, role-based access control, audit logging, three daily backups, and vetted subprocessors. For a current statement of our certification status, or to complete a vendor security questionnaire, contact us and we will respond with the detail your review needs.